Refund policy
Last updated: October 27, 2026
Everything at Maison Amoné is made to order, in small numbers, for the date you choose. Because we start buying ingredients and planning production as soon as you order, we can't take orders back. Please read this policy before you order.
Payment
You can pay by card at checkout, or by Interac e-Transfer to info@maisonamone.com. Card orders are confirmed right away. For e-Transfer, please send the full amount within 24 hours of ordering, with your order number in the message, or the date is released. Bespoke cakes need a 50% non-refundable deposit to hold the date, with the balance due 48 hours before pickup or delivery.
Cancellations
We don't accept cancellations. Once you've placed an order, it can't be cancelled or refunded.
Rescheduling
You can reschedule an order once, to another open date on our calendar. Please email us at least 48 hours before your original pickup or delivery time. If your order is for delivery, the $8 delivery fee applies again for the new date. We can't move an order a second time.
Missed pickups and deliveries
If an order isn't collected during its pickup window, or no one is there to receive a delivery, and it hasn't been rescheduled in advance, we'll treat it as fulfilled. Missed orders aren't refunded.
If something is wrong with your order
Please check your order when you collect it or when it's delivered. If something is damaged or isn't what you ordered, email us at info@maisonamone.com on the day you receive it or the next day. Include clear photos of the item and its box. Please don't eat or throw away the item while we look into it.
If we confirm the problem was our fault, we'll offer either a replacement or a refund for the affected item, at our discretion. We never refund more than the amount you paid for that item.
We can't offer a replacement or refund for:
- damage that happens after pickup or delivery, for example during transport, in a hot car, or from storage that doesn't follow our care instructions;
- items that have been mostly eaten;
- personal taste preferences;
- problems reported after the day following pickup or delivery, or reported without photos.
Bespoke cakes and custom orders
Before we start a bespoke order, we confirm its design, flavours, size and date with you in writing. Your approval of that summary is the agreement we work to.
- Every bespoke piece is handmade. Reference or inspiration images guide the design, but we don't copy them exactly. Natural variation in colour, finish, flowers and decoration isn't a defect.
- Changes you ask for after you've approved the design may change the price, and may not be possible close to the date.
- If a bespoke piece doesn't match the design you approved, tell us at handover. Any remedy is at our discretion. It may be a partial refund or credit for the affected part, and it will never be more than the amount paid.
- Once a bespoke order has been collected or delivered and accepted, responsibility for transporting, storing and displaying it passes to you.
Allergens
Our kitchen handles nuts (including pistachios), dairy, eggs, wheat and gluten, and sesame. We take care, but we can't guarantee that any item is free of allergens. Please tell us about any allergy before you order. We can't offer refunds because of allergens listed in our products or in this statement.
Contact
For any question about an order, email info@maisonamone.com.